Call us and make an appointment:
1-5 Kate Way,Hillside,VIC 3037
117 Main Street, Romsey, VIC 3434
At a glance A Patient Guide
This practice has made this and other material available to our patients to inform them of our policies on management of personal information. On request this practice will let patients know, generally, what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information.
A patient has the right to be dealt with anonymously, provided this is lawful and practicable. However, in the medical context this is not likely to be practicable or possible for Medicare and insurance rebate purposes. It could also be dangerous to the patients health.
It is necessary for us to collect personal information from patients and sometimes others associated with their health care in order to attend to their health
needs and for associated administrative purposes.
If we receive personal information and we did not request that information, we will destroy and/or de-identify that information.
If we collect information from our patients it will be used for the purposes outlined.
A patients’ personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a patients’ expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health care providers who comprise a patients’ medical team from time to time. In addition there are circumstances when information has to be disclosed without patient consent, such as:
In general a patients’ health information will not be used for any other purposes without their consent. There are some necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical auditing, billing and so forth.
The practice does not use or disclose personal information for the purposes of direct marketing. We will contact you regarding health recalls, appointment reminders, preventative health measures or similar health related issues.
Except in exceptional circumstances, or with the patients written consent, we do not send information overseas; if we need to send overseas we will take steps to protect patient privacy. We do not store any information outside Australia.
These are numbers, letters or symbols that are used to identify patients with or without the use of a name. (e.g.- Medicare Numbers). We will limit the use of identifiers assigned to patients by Government agencies to those uses necessary to fulfil our obligations or as required by law.
All patient information held by this practice relevant to the functions of providing health care will be maintained in a form that is accurate, complete and
up to date.
The storage, use and, where necessary, transfer of personal health information will be undertaken in a secure manner that protects patient privacy. It is
necessary for medical practices to keep patient information after a patients’ last attendance for as long as is required by law or is prudent having regard to administrative requirements. Where data is to be destroyed this will be done in a secure manner or in a way to ensure the information is de-identified.
Patients may request access to their personal health information held by this practice . A fee may apply and access to information in Victoria is covered under the Victorian Health Records Act 2001. There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained. e.g. – providing access would pose a serious threat to life, prohibited by court order.
Where necessary, patients will be given the opportunity to amend any personal information held by the practice that is incorrect.
Where the practice receives a request in relation to any of the APPs outlined, it is generally accepted that the practice will respond within 30 days of the request being received.
Information about the APPs is available online at: www.oaic.gov.au – Fact Sheet 17 The Victorian Health Records Act 2001 is available online at: www.health.vic.gov.au Complaints.
Patients should feel free to discuss any concerns, questions or complaints about any issues related to the privacy of their personal information with their doctor. If a patient remains dissatisfied you can contact either the Health Services Commissioner:
26th Floor, 570 Bourke Street,
Melbourne. Vic. 3000.
Ph: 1300 582 113
Fax: 9032 3111
The Commonwealth Privacy Act was amended in 2012 and from March 2014 will incorporate 13 Australian Privacy Principles (the APP’s) that set out the rules for the handling of personal information in Australia. The APPs replace the previous 10 National Privacy Principles (NPP).
The provision of quality health care is our principal concern. It requires a doctor patient relationship of trust and confidentiality. Your doctor regards patient health information as confidential and will only collect this information with patient consent.
Every effort will be made to discuss these matters with patients at the time personal health information is collected from patients attending this practice. Because there will be occasions when it is not practical to make patients aware of these matters at the time of collection this brochure is designed to outline how this practice endeavours to protect the privacy of patients’ personal health information.
Qualified and experienced team of consultants at Parkwood Green Medical are chosen from their fields of expertise with a positive approach for patient care.
Appointments are made by phoning on
Online or calling into the practice.
Medical emergencies and acute work injuries will be seen promptly and do not require an appointment.
A great family medical centre for our community Doctors are extremely thorough and friendly, making tasking the children to the doctors an easy thing to do.
The staff are always happy to help and develop a good rapport with parents
I find staff extremely friendly, always willing to find fit you in and accommodate your appointment needs. Such a lovely welcoming medical centre.
My family and I absolutely love all the staff at Parkwood Green Medical. They are fantastic with my baby daughter and always make us feel welcome. I would recommend them to anybody, they are just lovely.